RSS Feed

Online Beauty Retailer Blacklist

Posted on

You could decide whether this kind of customer service is worth your custom.

I had made 4 purchases with this online retailer recently, 2 of the purchases went on smoothly ( goods shipped ) but the last 2, yeap, those free gift with purchase orders are pretty much fucked up……

Here’re the actual emails I got:

Hi there,

Unfortunately one of your items is out of stock and has been cancelled and refunded for you.

This will take a maximum of 5 working days to show in your account.

Sorry for any inconvenience this may have caused you.

kind regards

Hi there,

Unfortunately one of your items has been cancelled and refunded for you.

The item is ALH0006.

Sorry for any inconvenience this has caused you.

kind regards

I couldn’t stop wondering why those transections with free gifts got cancelled; I mean I could tolerate a retailer that dispatch goods after 3-5 days the orders being placed ( Yeah, a company in UK takes that long to dispatch, while strawberrynet had my goods delivered within 4 working days, from HK ! ), but these had gone too far……

Yes, I am talking about you – LOOKFANTANSTIC

About LPB

Beauty junkie, Style addict, Fashion victim, Shopaholic anonymous......

2 responses »

  1. Oh my god, didn’t they have T&C regarding those GWPs?
    Like, “while supplies last” or something?

    Reply
    • With modern IT, that shouldn’t be a problem/excuse. The retailer will know which product in actually out of stock & stop people adding that into their shopping bag.

      Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: