You could decide whether this kind of customer service is worth your custom.
I had made 4 purchases with this online retailer recently, 2 of the purchases went on smoothly ( goods shipped ) but the last 2, yeap, those free gift with purchase orders are pretty much fucked up……
Here’re the actual emails I got:
Unfortunately one of your items is out of stock and has been cancelled and refunded for you.
This will take a maximum of 5 working days to show in your account.
Sorry for any inconvenience this may have caused you.
Unfortunately one of your items has been cancelled and refunded for you.
The item is ALH0006.
Sorry for any inconvenience this has caused you.
I couldn’t stop wondering why those transections with free gifts got cancelled; I mean I could tolerate a retailer that dispatch goods after 3-5 days the orders being placed ( Yeah, a company in UK takes that long to dispatch, while strawberrynet had my goods delivered within 4 working days, from HK ! ), but these had gone too far……
Yes, I am talking about you – LOOKFANTANSTIC