Bloggers & beauty junkies alert!
This must be the new milestone of appalling customer service.
Yes, it’s you, HQhair.com.
THANK YOU FOR SHOPPING WITH US.
Your order number is HQ1430534
These are your order details:
As you could see, they even charge for processing the VAT refund if your goods are send outside EU. Never mind this……
On 12/01/2011, they send me an email :
It is with regret that we have been unable to obtain stock of one of your products, and so we have cancelled this item from your order – HQ1430534
The product that has been cancelled is: Nano Gold Firming Treatment .
Please log in to your account area for full details – https://www.hqhair.com/member/login-registration
Please accept our apologies for any inconvenience caused.
I mean, more than 10 days to notify me that the product I ordered online is out of stock? Talk about the speed of E-commerce nowadays, with those service charges……
You be the judge.
Don’t say I never warned you.
Have you ever had any bad experience with any online retailer? I think it’s time to share, to name & shame those offending merchants.